Privacy Policy

1. Who We Are

Webspec HUB is operated by Webspec Solutions LLP from Dharmanagar, North Tripura, India. We provide a WhatsApp Cloud API platform with CRM, automation, broadcast, shared inbox, and support capabilities for business messaging workflows.

This policy applies to information collected through our website, support channels, onboarding discussions, and product usage connected to our services.

2. Information We Collect

We collect information you provide directly to us when you request a demo, contact support, onboard a business account, or use the platform.

• Identity and contact details such as name, email address, business phone number, and company information.
• Operational data such as onboarding details, WhatsApp Business Account identifiers, template references, support requests, and audit-related records.
• Technical data such as browser details, device information, IP address, and usage logs needed for security, troubleshooting, and performance monitoring.

3. How We Use Information

We use collected data to deliver and improve the service, support onboarding, manage client accounts, secure the platform, and respond to business or compliance requests.

• To provision and maintain access to Webspec HUB.
• To support WhatsApp Cloud API onboarding, templates, automation workflows, and account administration.
• To communicate product updates, service notices, and important security or compliance information.
• To investigate abuse, enforce policies, and protect our platform, clients, and end users.

4. Sharing and Processing

We may work with infrastructure providers, payment processors, communication vendors, or authorized subcontractors when needed to operate the service. We do not sell personal information.

Information may also be disclosed when required by law, regulatory process, or to protect legal rights, platform integrity, or customer safety.

5. Retention, Security, and Contact

We retain information only for as long as needed for service delivery, legal obligations, dispute resolution, and security monitoring. We apply reasonable administrative, technical, and organizational safeguards appropriate for a business messaging platform.

For privacy questions or data requests, contact privacy@webspec.in. For general support, contact support@webspec.in.